Key Features
Everything you need for seamless shipping
3 984 postal codes
Every South African postal code mapped and classified into the correct delivery zone, no gaps, no guesswork.
Live at checkout
Rates calculated in real time the moment a customer enters their delivery address. No delays, no static tables.
Three zones
Main Centres, Regional Towns, and Outlying/Rural. Set your own flat rate for each zone directly from the dashboard.
Delivery estimates
Clear business-day estimates shown to customers at checkout: 1-2 days, 2-4 days, or 3-7 days depending on their zone.
Configurable rates
Set your own shipping rate for each zone from the SmartShip ZA dashboard. Change them any time without reinstalling.
Custom requirements?
Need weight-based pricing, a local delivery zone, or something more specific? Contact us and we will configure it for you.
Post-Order Dashboard
Manage everything after checkout, in one place
SmartShip ZA doesn't stop at checkout. Every install includes a Post-Order Dashboard for booking couriers, tracking parcels, handling exceptions and returns, and keeping customers updated, all from Shopify admin.
Courier booking
Book a courier for any order directly from the dashboard, no need to log into a separate courier portal.
Shipment tracking
See shipment status against each order, from booked through to delivered, without leaving Shopify admin.
Order & shipment timeline
A full history for every order: booking, collection, transit and delivery events, all in one timeline.
Delivery exceptions
Failed deliveries and collection issues are flagged with clear next steps, retry, contact the customer, or book a return.
Refund management
Handle refunds tied to returns or delivery issues directly from the same dashboard.
Customer notifications
Send customers a branded tracking link so they always know where their order is.
Bulk shipping
Select multiple orders and book couriers for all of them in one action.
Shipping-cost analytics
See what you charge customers for shipping versus what it actually costs you, by month or by courier.
Multiple courier options
Compare rates from more than one courier and choose who books each shipment.
Pricing
Simple, flat monthly pricing
- 7-day free trial
- All 3 984 SA postal codes
- Main, Regional and Outlying zones
- Live rates at checkout
- Delivery time estimates
- Post-Order Dashboard included
- Cancel any time
FAQ
Common questions
What Shopify plan do I need?
You need Shopify Advanced or Plus, or the Carrier Calculated Shipping add-on. This is a Shopify platform requirement for any third-party carrier service app.
How do I activate the rates?
After installing, go to Settings, then Shipping and Delivery. Open your shipping profile and add SmartShip ZA as a carrier. Rates will appear at checkout immediately.
Can I customise the rates?
Yes. Once installed, you can configure your own rates for each zone directly from the SmartShip ZA dashboard. The defaults are R100 (Main), R160 (Regional), and R250 (Outlying), but you can adjust these to match your courier agreement at any time.
What happens if a postal code isn't recognised?
If a postal code isn't in our database, the app returns an empty rate list. Shopify falls back to your other shipping methods. An unrecognised code is logged so we can investigate.
Is there a free trial?
Yes, SmartShip ZA includes a 7-day free trial. After that, billing is $16 USD per month (approximately R300).
Can I cancel at any time?
Yes. You can uninstall the app from your Shopify admin at any time and billing stops immediately.
Still have questions?
Visit the support page